Questions
Most questions are answered in full on the page that covers the topic, so this is a way of finding the right one quickly. If what you want to know is not here, ask us — we would rather answer it than have you guess.
By topic
How long, and what happens at the end
- How long are your terms?
- What happens at the end of the term?
- What is the shortest term you do?
How hiring works
- Can I rent a car for 3 months?
- Can I hire a car for one month?
- What if I need the car for less time than I booked?
What you need in order to hire
- What do I need to hire a car in the UK?
- Do you need a credit check to hire a car?
- Can I hire a car with a foreign licence?
What's included, and insurance
- Does car hire include insurance?
- What happens if the car breaks down?
- Who pays for fuel?
- What if I damage the car?
After an accident or a write-off
- Will I get a courtesy car if my car is written off?
- Am I entitled to a courtesy car?
- Who pays for a hire car after an accident?
- How long can I keep a courtesy car after a write-off?
A few others
- Do you hire to businesses?
- No. We hire to private individuals for personal use only. That includes not hiring to a sole trader for business use, even in a personal name, so if the car is for work through a business we are not able to help.
- Can someone else drive the car?
- Ask us when you enquire. Whether another driver can be added, and on what terms, comes from our insurance rather than from us, so we will give you the answer for your situation rather than a general one.
- Can I take the car abroad?
- Ask before you book rather than after. Taking a hire car out of the country depends on the insurance and needs arranging in advance, so it is a question with a real answer but not one you want to discover at the ferry.
- What if I change my mind after booking?
- Tell us as soon as you can and we will go through where you stand. We set the cancellation position out in writing with the quote, before you commit to anything, so it is not something you find out afterwards.